Jim conducted a workshop session during The Customer Service for Health Plans Conference held in Chicago recently and I was very impressed with his level of knowledge in the market. He has superior interpersonal skills and right away portrayed himself as a hard working, but pleasant individual. His in depth expertise of the market became apparent immediately upon speaking with him. The strategies he discussed would give any customer service department a serious competitive advantage and taught the necessary skills and methodologies to continue that trend far into the future. I would recommend Jim to anyone looking to maximize all or any aspects of their customer service department.