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Andrew Tardogno

Jim conducted a workshop session during The Customer Service for Health Plans Conference held in Chicago recently and I was very impressed with his level of knowledge in the market. He has superior interpersonal skills and right away portrayed himself as a hard working, but pleasant individual. His in depth expertise of the market became apparent immediately upon speaking with him. The strategies he discussed would give any customer service department a serious competitive advantage and taught the necessary skills and methodologies to continue that trend far into the future. I would recommend Jim to anyone looking to maximize all or any aspects of their customer service department.
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To: Managers & Directors

We can design a consulting and training program for your group that will produce measurable improvements. Let's talk.

Great Principles:

- Challenge the "Rules"
- Make it Fun
- Develop the Culture
- Know your Customers
- Revisit Core Values
- Embrace Metrics
- Anticipate Needs
- Adapt to the Situation
- Service Recovery
- Attitude Creates Reality

"I liked sharing real-life stories. This course brought concepts down to a level we can apply at work."
B.L. - IT Director

"I liked the real-life examples. I would like to see this course offered to entire departments.
"M.W. - Desktop Support

"Using examples from our own jobs helped us transition from simply having the tools, to applying them in our everyday lives. It was fun and informative. I would definitely recommend this workshop to other customer service professionals."
 S.D. - Shipping/Receiving