The Workshop for Internal Support Staff and External Customer Service Representatives
Customer Service Professional will energize you to provide outstanding customer service. This course covers all the basics and will take you to the next level by showing you how to apply our Super Service Principles. Our program will help your internal or external customer service team measurably improve their performance and customer satisfaction. The principles taught in this course are valid in all industries and work for both internal and external customers. Students that successfully complete the workshop will receive the Customer Service Professional certification.
What You Will Learn
- Service Culture
- Customer Needs
- Communication
- Handling Difficult Customers
- Emotional Intelligence
- Root Cause Analysis
- Organizational Processes
- Green Peg Super Service Principles
- Customer Service Tips and Best Practices
Who Should Attend: Staff members from the following groups would benefit from this course.
Support Centers * Call Centers * Help Desks * Service Centers
Customer Service * Information Technology * Human Resources * Sales * Development * Engineering * Operations * Facilities
Financial Services * Health Care * Biotechnology * Technology * Manufacturing * Pharmaceutical * Legal * Retail * Education * Transportation * Information Technology * Telecommunications * Utilities
Customer Service Professional
Brochure (pdf)
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Customer Service Professional
Price List (pdf)
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