The On-Site Course for Internal or External Customer Service Professionals

Customer Service Professional will fire your imagination and energize you to provide outstanding customer service. This course covers the basics and advanced methodologies to move you to the next peg of service. The principles taught in this course are valid in all industries and work for both internal and external customers. We can conduct this 2-day workshop right at your own facility. Participants that successfully complete the course and the exam will be awarded the Customer Service Professional certification. 

The Service Mindset Service Culture Service Recovery
The Customer Experience Thoughtful Communication More Confidence
Manage Difficult Behavior
Emotional Intelligence Analyze Service Failures
Better Teamwork Service Friendly Language Information Quality
Leveraging Procedures Great Service Tips Best Practices



 


Managers and Directors: this is the course your team needs!