The On-Site Course for Internal or External Customer Service Professionals
Customer Service Professional will fire your imagination and energize you to provide outstanding customer service. This course covers the basics and advanced methodologies to move you to the next peg of service. The principles taught in this course are valid in all industries and work for both internal and external customers. We can conduct this 2-day workshop right at your own facility. Participants that successfully complete the course and the exam will be awarded the Customer Service Professional certification.
| The Service Mindset | Service Culture | Service Recovery |
| The Customer Experience | Thoughtful Communication | More Confidence |
| Manage Difficult Behavior |
Emotional Intelligence | Analyze Service Failures |
| Better Teamwork | Service Friendly Language | Information Quality |
| Leveraging Procedures | Great Service Tips | Best Practices |
Managers and Directors: this is the course your team needs!