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Customer Service Training -


 How can you benefit from working with Green Peg?

  • Instructional Design services
  • "Ready-to-Go" workshops and customized workshops
  • Refine strategy, the individual customer experience and everything in the middle
  • Develop customized training to exactly meet your needs
  • Benchmark outstanding service to help you apply what works
  • Change behaviors that lead to delighted customers (internal or external)
  • Improve end-to-end customer service to gain a competitive advantage
  • Increase collaboration in the organization
  • Increase energy & engagement and reduce stress & burnout
  • We realize that your business needs may change during an engagement. We expect it. We can adapt and help you clear the hurdles.
  • Rapid response to your inquiries and a quick turnaround of deliverables - when you need them.
  • Please think of us as more than a vendor: we want to be more like a partner who understands your organization and is there when you need a trusted resource.

Green Peg Guarantee

Green Peg is a premier provider of customer service training and consulting. We believe we have the right formula and seasoned professionals to help make you outstanding at what you do. If, in the unlikely event you are unsatisfied with any of our products or services, we will work with you to ensure your satisfaction. This offer is good for 30 days from the purchase date. We stand by our work.

Questions? or call (650) 245-0181.

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To: Managers & Directors

We can design a consulting and training program for your group that will produce measurable improvements. Let's talk.

Great Principles:

- Challenge the "Rules"
- Make it Fun
- Develop the Culture
- Know your Customers
- Revisit Core Values
- Embrace Metrics
- Anticipate Needs
- Adapt to the Situation
- Service Recovery
- Attitude Creates Reality

"I liked sharing real-life stories. This course brought concepts down to a level we can apply at work."
B.L. - IT Director

"I liked the real-life examples. I would like to see this course offered to entire departments.
"M.W. - Desktop Support

"Using examples from our own jobs helped us transition from simply having the tools, to applying them in our everyday lives. It was fun and informative. I would definitely recommend this workshop to other customer service professionals."
 S.D. - Shipping/Receiving