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Leadership training California, Management training California – Greenpeg.com

Providers of customer service training California, management training San Francisco, management training bay area.

 

How can you benefit from working with Green Peg?

  • We have 20 years of management consulting, training, and senior management experience.
  • We have a proven track record of success.
  • We reverse engineer case studies of outstanding service to help you apply what works.
  • Our entertaining and engaging workshops change behavior that impacts the bottom line.
  • By improving the internal customer service within organizations and across departments, corporate goals are more likely to be achieved.

What types of training does Green Peg offer?

We offer public training courses and on-site, custom training workshops. Please Contact Us to learn more about our tailored programs for your company.

Does Green Peg offer certification?

Yes. Green Peg offers Certified Customer Service Professional and Certified Customer Service Manager.

Green Peg Guarantee

Green Peg is the premier provider of customer service training and consulting. We know we have the right formula and seasoned professionals to help make you outstanding at what you do. If, in the unlikely event you are unsatisfied with our service, we will work with you to ensure your satisfaction by providing you an opportunity to retake the certification exam at no charge, enrolling you in another workshop at no charge, or refunding the workshop fee. This offer is good for 30 days from the event. We stand by our work.
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Five Star Super Service Principles

Let Green Peg guide you to five-star service. Here’s a sample of our Super Service Principles:

• Break the rules
• Check your attitude
• Really know your customer
• Do things faster
• Use metrics
• Anticipate customer needs
• Adapt to the situation
• Rescue botched service
• Simple things matter


"I liked sharing real-life stories. This course brought concepts down to a level we can apply at work."
 B.L. - IT Director

"I liked the real-life examples. I would like to see this course offered to entire departments."
 M.W. - Desktop Support

"Using examples from our own jobs helped us transition from simply having the tools, to applying them in our everyday lives. It was fun and informative. I would definitely recommend this workshop to other customer service professionals."
 S.D. - Shipping/Receiving


Register for one of our engaging workshops now!