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Legal / Terms of Use

Introduction and Acceptance of Terms of Use

Green Peg offers you a wide range of content, communication tools, forums, and information about its products and services ("Materials") via this web site. By using this web site, you are agreeing to accept and comply with the terms and conditions of use as stated below ("Terms of Use"), which Green Peg may update at any time without notice. You should visit this page periodically to review the then-current Terms of Use. Please note that Green Peg may, at its sole discretion, terminate your access to this web site at any time without notice.

Limited Right to Use

This web site is owned and operated by Green Peg Unless otherwise specified, all Materials on this web site are the property of Green Peg and are protected by the copyright laws of the United States and, throughout the world by the applicable copyright laws. You may, view, print and/or download one copy of the Materials from this web site on any single computer solely for your personal, informational, non-commercial use, provided you keep intact all copyright and other proprietary notices. No Materials published by Green Peg on this web site, in whole or in part, may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission from Green Peg The use of any such Materials on any other web site or networked computer environment or for any other purpose is strictly prohibited and such unauthorized use may violate copyright, trademark and other similar laws.

Communications

Except for any disclosure by you for technical support purposes, or as specified in our Privacy Statement, all communications from you to this web site will be considered non-confidential and non-proprietary. You agree that any and all comments, information, feedback and ideas regarding our company, products or services that you communicate to Green Peg will be deemed, at the time of communication to Green Peg, the property of Green Peg, and Green Peg shall be entitled to full rights of ownership, including without limitation, unrestricted right to use or disclose such Feedback in any form, medium or technology now known or later developed, and for any purpose, commercial or otherwise, without compensation to you. You are solely responsible for the content of your communications and their legality under all laws and regulations. You agree not to use this web site to distribute, link to or solicit content that is defamatory, harassing, unlawful, libelous, harmful to minors, threatening, obscene, false, misleading, or infringing a third party intellectual or privacy rights.

Accuracy and Security

The accuracy and security of the User Information is important to Green Peg If you contact us to correct your User Information, we will attempt to correct such inaccuracies in a timely manner. Green Peg is concerned with the security of your User Information and is committed to taking reasonable steps to protect it from unauthorized access and use of that personal information. To that end, we put in place the appropriate physical, electronic and managerial policies and procedures to secure your personal User Information. We also continue to implement procedures to maintain accurate, complete and current User Information.

Access to Password Protected or Secured Areas

Access to and use of password protected or secured areas of this web site is restricted to authorized users only. You will be asked to provide accurate and current information on all registration forms on this web site. You are solely responsible for maintaining the confidentiality of any username and password that you choose or is chosen by your web administrator on your behalf, to access this web site as well as any activity that occurs under your username/password. You will not misuse or share your username or password, misrepresent your identity or your affiliation with an entity, impersonate any person or entity, or misstate the origin of any materials you are exposed to through this web site

Monitoring

Although Green Peg is not obligated to do so, it will have the right to review your communications on this web site to determine whether you comply with our Terms of Use. Green Peg will not have any liability or responsibility for the content of any communications you post to this web site, or for any errors or violations of any laws or regulations by you. Green Peg will comply with any court order in disclosing the identity of any person posting communications on this web site. It is advisable that you review our privacy statement before posting any such communications. Please note that when you conduct transactions with other companies providing content via this web site, you will also be subject to their privacy policies.

Disclaimers and Warranties

THE WEB SITE AND SITE CONTENT ARE PROVIDED "AS IS"WITHOUT WARRANTY OF ANY KIND. GREEN PEG EXPRESSLY DISCLAIMS ALL REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, AS TO THE WEB SITE OR THE SITE CONTENT, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.

Green Peg does not make any representations or warranties that: (1) the Web Site or Site Content or any products or services purchased from Green Peg will meet your requirements or expectations; (2) the operation of the Web Site or the Site Content will be uninterrupted, timely, secure, or error-free or that any errors will be corrected; (3) any particular results will be obtained from the use of the Web Site or from any products or services purchased from Green Peg; (4) the Site Content is accurate, correct, or timely; (5) the Site Content is updated or otherwise contains current information; or (6) the Site Content has expired or has been removed from the Web Site.

Limitation of Liability

YOU AGREE THAT GREEN PEG WILL NOT BE LIABLE UNDER ANY CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHER CLAIM FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) RESULTING FROM: (1) THE USE OF OR THE INABILITY TO USE THE WEB SITE, SITE CONTENT OR ANY PRODUCTS OR SERVICES; (2) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR TRANSACTIONS ENTERED INTO THROUGH GREEN PEG; (3) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE WEB SITE; OR (4) RELIANCE ON THE WEB SITE, SITE CONTENT OR ANY PRODUCTS OR SERVICES ON THE WEB SITE.
Some jurisdictions do not allow the disclaimer of certain implied warranties or the limitation or exclusion of liability for incidental or consequential damages, so some of the above disclaimers, limitations and exclusions may not apply to you.

Links to Other Sites

The linked sites are not under the control of Green Peg and Green Peg is not responsible for the content of any linked site or any link contained in a linked site. Green Peg reserves the right to terminate any link at any time. Green Peg may provide links from this web site to other sites as a convenience to you and in no way should this be interpreted as an endorsement of any company, content or products to which it links. If you decide to access any of the third party sites linked to this web site, you do this entirely at your own risk. Green Peg disclaims any and all warranties, express or implied, to any such linked sites, including but not limited to any terms as to the accuracy, ownership, validity or legality of any content of a linked site.

Trademarks

Green Peg and  "High Impact Customer Service Solutions for IT, Help Desk, and Call Centers. Delivered" are service marks of Green Peg,for its business services for clients in customer relationship management services, and technical help desk services, as well as educational, training, and certification services for technical professionals. The trademarks, service marks and logos of Green Peg and others used in this web site ("Trademarks") are the property of Green Peg and their respective owners. You have no right to use any such Trademarks, and nothing contained in this web site or the Terms of Use grants any right to use any Trademarks without the prior written permission of Green Peg or the respective owner.

Indemnity

You agree to indemnify, defend and hold Green Peg harmless from and against any and all third party claims, liabilities, damages, losses or expenses (including reasonable attorney's fees and costs) arising out of, based on or in connection with your access and/or use of this web site.

Disclaimer

Green Peg assumes no responsibility for accuracy, correctness, timeliness, or content of the Materials provided on this web site. You should not assume that the Materials on this web site are continuously updated or otherwise contain current information. Green Peg is not responsible for supplying content or materials from the web site that have expired or have been removed. The materials provided at this web site are provided "as is" and any warranty (express or implied), condition or other term of any kind, including without limitation, any warranty of merchantibility, fitness for a particular purpose, non-infringement or title is hereby excluded.

General

If you have any questions regarding the Terms of Use, please contact Green Peg at info@greenpeg.com. For other general questions, please refer to our Contact Us page.

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To: Managers & Directors

We can design a consulting and training program for your group that will produce measurable improvements. Let's talk.

Great Principles:

- Challenge the "Rules"
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- Develop the Culture
- Know your Customers
- Revisit Core Values
- Embrace Metrics
- Anticipate Needs
- Adapt to the Situation
- Service Recovery
- Attitude Creates Reality

"I liked sharing real-life stories. This course brought concepts down to a level we can apply at work."
B.L. - IT Director


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"M.W. - Desktop Support

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 S.D. - Shipping/Receiving