Middle Column
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Our Clients


AAA (American Automobile Association)
Amerisource Bergen New Mexico Dept. of Public Safety
Amkor Technology Occidental College
Applied Materials Pacificare Health Systems
Palo Alto Medical Foundation
Bechtel Corporation Principal Financial Group
Beech Street Corporation ProActive Business Systems
Brown & Toland Protection and Advocacy
CCAR - Contra Costa Association of Realtors
Rational Software
CSAA Insurance Group
Chickasaw Nation
City and County of San Francisco SAIC
City of Vacaville Sime Darby (Malaysia)
Corporate Research Group
Crawford & Associates Southern California Edison
CSU Pomona Stanford University
DHL Worldwide Express STI Knowledge
Epicor Software
Superior Court of San Diego
Exelixis Tandem Health Care
Telosa Software
Genentech The Training Associates
GLSBR Time Warner Cable
Graphics Packaging International U.C. Berkeley
Harley Davidson Financial Services U.C. Irvine
Intrinsic Management
U.S. Air Force
iPass U.S. Army
Kaiser Permanente U.S. Coast Guard
Knowledge United U.S. Navy
Lam Research
United Nations (UNLB, Italy)
LH Consulting (Malaysia)
Vector Connections (Malaysia)
Lockheed Martin WebMD
Malaysia Airport Holdings Berhad Western Federal Credit Union
NASA World Congress


Left Column

To: Managers & Directors

We can design a consulting and training program for your group that will produce measurable improvements. Let's talk.

Great Principles:

- Challenge the "Rules"
- Make it Fun
- Develop the Culture
- Know your Customers
- Revisit Core Values
- Embrace Metrics
- Anticipate Needs
- Adapt to the Situation
- Service Recovery
- Attitude Creates Reality

"I liked sharing real-life stories. This course brought concepts down to a level we can apply at work."
B.L. - IT Director

"I liked the real-life examples. I would like to see this course offered to entire departments.
"M.W. - Desktop Support

"Using examples from our own jobs helped us transition from simply having the tools, to applying them in our everyday lives. It was fun and informative. I would definitely recommend this workshop to other customer service professionals."
 S.D. - Shipping/Receiving