infoPanel
jumpPanel
Middle Column
Print content   Print content   

Management Team

Jim Schmidt --- President/CEO

Jim is a Customer Service mentor dedicated to helping his clients do whatever it takes to provide outstanding service to their own internal and external customers.Jim Schmidt

Leveraging over 20 years of management, consulting and training experience, he specializes in shifting organizations (especially IT departments and call centers) from existing as functional organizations to operating as successful service organizations. Prior to creating Green Peg, Jim was the co-founder of Mitre Peak, Inc. and the co-founder and principal architect at Talarian Corporation (IPO and later acquisition by Tibco).

Jim received his B.A. in Mathematics/Computer Science from San Jose State University . His experience as an FAA Certificated Flight Instructor has provided him with additional and rare insight in the field of adult learning.

Contact Jim at jim@greenpeg.com or (650) 245-0181

Download .pdf bio for Jim Schmidt

View Jim Schmidt's profile on LinkedIn


Dave Alden --- Legal

In addition to being an adviser for Green Peg, Dave is the founder and CEO of Legal.com, an online company making the law more accessible to individuals and businesses.  He is also a practicing attorney at Legal Recourse in Sacramento, California, and a member of the State Bar of California. Dave is experienced in the field of corporate law, with an emphasis on technology. He particularly enjoys working with entrepreneurs getting a business startup off the ground. "There is nothing quite as exciting as helping a dream become reality," says Dave. Prior to practicing law, Dave was a real estate broker and airline pilot. He has expertise in the field of commercial aviation, has defended pilots in FAA enforcement proceedings and is a former president of the SkyWest Airlines Pilot Association.

Dave earned his Juris Doctor degree from the University of Miami School of Law, and his BSBA degree, with a major in finance, from Nova University.

Contact Dave at dma@legal.com or (916) 928-3738

View Dave Alden's profile on LinkedIn
Left Column

Five Star Super Service Principles

Let Green Peg guide you to five-star service. Here’s a sample of our Super Service Principles:

• Break the rules
• Check your attitude
• Really know your customer
• Do things faster
• Use metrics
• Anticipate customer needs
• Adapt to the situation
• Rescue botched service
• Simple things matter


"I liked sharing real-life stories. This course brought concepts down to a level we can apply at work."
 B.L. - IT Director

"I liked the real-life examples. I would like to see this course offered to entire departments."
 M.W. - Desktop Support

"Using examples from our own jobs helped us transition from simply having the tools, to applying them in our everyday lives. It was fun and informative. I would definitely recommend this workshop to other customer service professionals."
 S.D. - Shipping/Receiving


Register for one of our engaging workshops now!