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Management Team

Jim Schmidt --- President/CEO

Jim is a Customer Service mentor dedicated to helping his clients do whatever it takes to provide outstanding service to their own internal and external customers.Jim Schmidt

Leveraging over 20 years of management, consulting and training experience, he specializes in shifting organizations (especially IT departments and call centers) from existing as functional organizations to operating as successful service organizations. Prior to creating Green Peg, Jim was the co-founder of Mitre Peak, Inc. and the co-founder and principal architect at Talarian Corporation (IPO and later acquisition by Tibco).

Jim received his B.A. in Mathematics/Computer Science from San Jose State University . His experience as an FAA Certificated Flight Instructor has provided him with additional and rare insight in the area of adult learning.

Contact Jim at jim@greepeg.com or (650) 245-0181

Download .pdf bio for Jim Schmidt

View Jim Schmidt's profile on LinkedIn


Dave Alden --- Legal

In addition to being an adviser for Green Peg, Dave is the founder and CEO of Legal.com.  He is a practicing attorney and a member of the State Bar of California.  Dave is also an expert in the field of commercial aviation, an active airline pilot and was the past president of the SkyWest Airlines Pilot Association.

Dave graduated from the University of Miami School of Law.

Contact Dave at  dave@greenpeg.com or (916) 928-3738

View Dave Alden's profile on LinkedIn
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Five Star Super Service Principles

Let Green Peg guide you to five-star service. Here’s a sample of our Super Service Principles:

• Break the rules
• Check your attitude
• Really know your customer
• Do things faster
• Anticipate customer needs
• Adapt to the situation
• Rescue botched service
• Simple things matter


"I liked sharing real-life stories. This course brought concepts down to a level we can apply at work."
 B.L. - IT Director

"I liked the real-life examples. I would like to see this course offered to entire departments."
 M.W. - Desktop Support

"Using examples from our own jobs helped us transition from simply having the tools, to applying them in our everyday lives. It was fun and informative. I would definitely recommend this workshop to other customer service professionals."
 S.D. - Shipping/Receiving


Register for one of our engaging workshops now!

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