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Management Team

Jim Schmidt --- Principal

Jim is a Customer Service mentor dedicated to helping his clients do whatever it takes to provide outstanding service to their own internal and external customers.Jim Schmidt

Leveraging over 20 years of management, consulting and training experience, he specializes in shifting organizations (especially IT departments and call centers) from existing as functional organizations to operating as successful service organizations. Prior to creating Green Peg, Jim was the co-founder of Mitre Peak, Inc. and the co-founder and principal architect at Talarian Corporation (IPO and later aquired).

Jim received his B.A. in Mathematics/Computer Science from San Jose State University . His experience as an FAA Certificated Flight Instructor has provided him with additional and rare insight in the field of adult learning.

Contact Jim at jim@greenpeg.com or (650) 245-0181

Download .pdf bio for Jim Schmidt

View Jim Schmidt's profile on LinkedIn

 

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To: Managers & Directors

We can design a consulting and training program for your group that will produce measurable improvements. Let's talk.

Great Principles:

- Challenge the "Rules"
- Make it Fun
- Develop the Culture
- Know your Customers
- Revisit Core Values
- Embrace Metrics
- Anticipate Needs
- Adapt to the Situation
- Service Recovery
- Attitude Creates Reality

"I liked sharing real-life stories. This course brought concepts down to a level we can apply at work."
B.L. - IT Director


"I liked the real-life examples. I would like to see this course offered to entire departments.
"M.W. - Desktop Support

"Using examples from our own jobs helped us transition from simply having the tools, to applying them in our everyday lives. It was fun and informative. I would definitely recommend this workshop to other customer service professionals."
 S.D. - Shipping/Receiving