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Instructional Design

Green Peg can help your organization design and create high-quality, reusable training content with short turn-around times.  Projects for us are frequently related to:

  • Soft-Skills
  • Customer Service Skills
  • Technical Skills
  • Software Application Training
  • Standard Operating Procedures
  • Video Recording of Experts and Integration into the Training
The below video shows an example of our work. (You can purchase this as is for customer service training.) It contains case studies, video and most importantly you can get to any topic easily with only a click or two while staying inside the training material. This allows instructors to switch gears quickly and then return to the point at which they left off before there was a question.

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To: Managers & Directors

We can design a consulting and training program for your group that will produce measurable improvements. Let's talk.

Great Principles:

- Challenge the "Rules"
- Make it Fun
- Develop the Culture
- Know your Customers
- Revisit Core Values
- Embrace Metrics
- Anticipate Needs
- Adapt to the Situation
- Service Recovery
- Attitude Creates Reality

"I liked sharing real-life stories. This course brought concepts down to a level we can apply at work."
B.L. - IT Director

"I liked the real-life examples. I would like to see this course offered to entire departments.
"M.W. - Desktop Support

"Using examples from our own jobs helped us transition from simply having the tools, to applying them in our everyday lives. It was fun and informative. I would definitely recommend this workshop to other customer service professionals."
 S.D. - Shipping/Receiving