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Training » Certified Customer Service Professional » Self-Paced Option
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Self-Paced Option: Customer Service Professional

The Self-Paced Course for Internal Support Staff and External Customer Service Representatives

Certified Customer Service ProfessionalAn on-line, self-paced version is in the works...


Service Mindset Service Culture Service Recovery
The Customer Experience Communication Confidence
Difficult Customers Emotional Intelligence Root Cause Analysis
Teamwork Metrics Information Quality
Standard Procedures Service Tips Best Practices






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To: Managers & Directors

We can design a consulting and training program for your group that will produce measurable improvements. Let's talk.

Great Principles:

- Challenge the "Rules"
- Make it Fun
- Develop the Culture
- Know your Customers
- Revisit Core Values
- Embrace Metrics
- Anticipate Needs
- Adapt to the Situation
- Service Recovery
- Attitude Creates Reality

"I liked sharing real-life stories. This course brought concepts down to a level we can apply at work."
B.L. - IT Director

"I liked the real-life examples. I would like to see this course offered to entire departments.
"M.W. - Desktop Support

"Using examples from our own jobs helped us transition from simply having the tools, to applying them in our everyday lives. It was fun and informative. I would definitely recommend this workshop to other customer service professionals."
 S.D. - Shipping/Receiving