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On-Site Option: Customer Service Manager

The On-Site Workshop for Current and Future Managers

The On-Site workshop option for the Certified Customer Service Manager course enables your team to ramp up their management skills without the need to travel. We will come to your facility and on your own time schedule.  When you are ready, you may take the 40-question on-line certification exam right at your own computer. After passing the exam, we will email you a PDF course certificate suitable for framing.

		Staff Development Stress and Burnout Communication Customer Feedback Service Mindset Interviewing & Hiring Performance Metrics Self-Service Concepts Teamwork Service Culture Leadership Skills Strategy Root Cause Analysis Core Values Best Practices

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To: Managers & Directors

We can design a consulting and training program for your group that will produce measurable improvements. Let's talk.

Great Principles:

- Challenge the "Rules"
- Make it Fun
- Develop the Culture
- Know your Customers
- Revisit Core Values
- Embrace Metrics
- Anticipate Needs
- Adapt to the Situation
- Service Recovery
- Attitude Creates Reality

"I liked sharing real-life stories. This course brought concepts down to a level we can apply at work."
B.L. - IT Director

"I liked the real-life examples. I would like to see this course offered to entire departments.
"M.W. - Desktop Support

"Using examples from our own jobs helped us transition from simply having the tools, to applying them in our everyday lives. It was fun and informative. I would definitely recommend this workshop to other customer service professionals."
 S.D. - Shipping/Receiving