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The Green Peg Collaboration Team is a network of professionals formed in 2014 to share insights, knowledge and experience to benefit our clients.

Ken Ball is the author of Surviving the Baby Boomer Exodus - Capturing Knowledge for Gen X and Y Employees. He has more than 30 years of experience in corporate sales and marketing, including years in the publishing business ... Learn More

Katy Fraser has over 30 years experience developing and implementing successful strategies for all types of businesses. Her expertise includes business process improvement, strategic planning, profit and loss management, marketing ... Learn More

Susan White has over 30 years of experience solving human resources issues in large complex global organizations. As a senior HR Leader, she has served on multiple business executive management teams and  ... Learn More

Chuck BeattieChuck Beattie is an expert in cloud-based technology used in health care and has held roles in successful startup companies including Metis, Healtheon, WebMD and CrossApps. Currently, his focus is to build Pelesend, into a major internet service provider. ... Learn More

Jim SchmidtJim Schmidt is the Principal at Green Peg based in Dublin, California. Jim was the founder or co-founder of three successful corporations. His previous careers included the U.S. Navy, electronics, software engineering, technical training, and flight instructing ... Learn More
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To: Managers & Directors

We can design a consulting and training program for your group that will produce measurable improvements. Let's talk.

Great Principles:

- Challenge the "Rules"
- Make it Fun
- Develop the Culture
- Know your Customers
- Revisit Core Values
- Embrace Metrics
- Anticipate Needs
- Adapt to the Situation
- Service Recovery
- Attitude Creates Reality

"I liked sharing real-life stories. This course brought concepts down to a level we can apply at work."
B.L. - IT Director

"I liked the real-life examples. I would like to see this course offered to entire departments.
"M.W. - Desktop Support

"Using examples from our own jobs helped us transition from simply having the tools, to applying them in our everyday lives. It was fun and informative. I would definitely recommend this workshop to other customer service professionals."
 S.D. - Shipping/Receiving