infoPanel
jumpPanel
Middle Column
Print content   Print content   

Certified Customer Service Professional

The On-Site Course for Internal or External Customer Service Professionals

Customer Service Professional will fire your imagination and energize you to provide outstanding customer service. This course covers the basics and advanced methodologies to move you to the next peg of service. The principles taught in this course are valid in all industries and work for both internal and external customers. We can conduct this 2-day workshop right at your own facility. Participants that successfully complete the course and the exam will be awarded the Customer Service Professional certification. 

The Service Mindset Service Culture Service Recovery
The Customer Experience Thoughtful Communication More Confidence
Manage Difficult Behavior
Emotional Intelligence Analyze Service Failures
Better Teamwork Service Friendly Language Information Quality
Leveraging Procedures Great Service Tips Best Practices



 


Managers and Directors: this is the course your team needs!

Left Column

To: Managers & Directors

We can design a consulting and training program for your group that will produce measurable improvements. Let's talk.

Great Principles:

- Challenge the "Rules"
- Make it Fun
- Develop the Culture
- Know your Customers
- Revisit Core Values
- Embrace Metrics
- Anticipate Needs
- Adapt to the Situation
- Service Recovery
- Attitude Creates Reality

"I liked sharing real-life stories. This course brought concepts down to a level we can apply at work."
B.L. - IT Director


"I liked the real-life examples. I would like to see this course offered to entire departments.
"M.W. - Desktop Support

"Using examples from our own jobs helped us transition from simply having the tools, to applying them in our everyday lives. It was fun and informative. I would definitely recommend this workshop to other customer service professionals."
 S.D. - Shipping/Receiving