Certified Customer Service Professional
The Workshop for Everyone
Customer Service Professional will energize you to provide outstanding customer service. This course covers all the basics and will take you to the next level by showing you how to apply our Super Service Principles. Our program will help you keep your customers coming back, create up-selling opportunities and generate word of mouth referrals. The principles taught in this course are valid in all industries and work for both internal and external customers. Students that successfully complete the workshop will receive the Customer Service Professional certification.
What You Will Learn
- Emotional intelligence
- Accountability
- Customer Needs
- Communication
- Difficult Behavior
- Organizational Processes
- Green Peg’s Super Service Principles
Who Should Attend: Staff members from the following groups would benefit from this course.
Support Centers * Call Centers * Help Desks * Service Centers
Customer Service * Information Technology * Human Resources * Sales * Development * Engineering * Operations * Facilities
Financial Services * Health Care * Biotechnology * Technology * Manufacturing * Pharmaceutical * Legal * Retail * Education * Transportation * Information Technology * Telecommunications * Utilities
Training Schedule
| Date | Location | Price | |
|---|---|---|---|
| Aug 20-21, 2008 | Palo Alto, CA | $1995 | Register |
| Oct 15-16, 2008 | Palo Alto, CA | $1995 | Register |
| Nov 13-14, 2008 | Palo Alto, CA | $1995 | Register |
