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Certified Customer Service Professional

The On-Site Course for Internal or External Customer Service Professionals

Customer Service Professional will fire your imagination and energize you to provide outstanding customer service. This course covers the basics and advanced methodologies to move you to the  next peg of service. The principles taught in this course are valid in all industries and work for both internal and external customers. Participants that successfully complete the course and the exam will be awarded the Customer Service Professional certification.  Managers and Directors: this is the course your team needs!

 

Service Mindset	Service Culture	Service Recovery
The Customer Experience	Communication	Confidence
Difficult Customers	Emotional Intelligence	Root Cause Analysis
Teamwork	Metrics	Information Quality
Standard Procedures	Service Tips	Best Practices

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To: Managers & Directors

We can design a consulting and training program for your group that will produce measurable improvements. Let's talk.

Great Principles:

- Challenge the "Rules"
- Make it Fun
- Develop the Culture
- Know your Customers
- Revisit Core Values
- Embrace Metrics
- Anticipate Needs
- Adapt to the Situation
- Service Recovery
- Attitude Creates Reality

"I liked sharing real-life stories. This course brought concepts down to a level we can apply at work."
B.L. - IT Director

"I liked the real-life examples. I would like to see this course offered to entire departments.
"M.W. - Desktop Support

"Using examples from our own jobs helped us transition from simply having the tools, to applying them in our everyday lives. It was fun and informative. I would definitely recommend this workshop to other customer service professionals."
 S.D. - Shipping/Receiving