infoPanel
jumpPanel
Middle Column
Print content   Print content   

Certified Customer Service Professional

The Workshop for Internal Support Staff and External Customer Service Representatives

Certified Customer Service ProfessionalCustomer Service Professional will energize you to provide outstanding customer service. This course covers all the basics and will take you to the next level by showing you how to apply our Super Service Principles. Our program will help your internal or external customer service team measurably improve their performance and customer satisfaction. The principles taught in this course are valid in all industries and work for both internal and external customers. Students that successfully complete the workshop will receive the Customer Service Professional certification.

What You Will Learn

  • Service Culture
  • Customer Needs
  • Communication
  • Handling Difficult Customers
  • Emotional Intelligence
  • Root Cause Analysis
  • Organizational Processes
  • Green Peg Super Service Principles
  • Customer Service Tips and Best Practices

Who Should Attend:  Staff members from the following groups would benefit from this course.

Support Centers * Call Centers * Help Desks * Service Centers

Customer Service * Information Technology * Human Resources * Sales * Development * Engineering * Operations * Facilities

Financial Services * Health Care * Biotechnology * Technology * Manufacturing * Pharmaceutical * Legal * Retail * Education * Transportation * Information Technology * Telecommunications * Utilities

Left Column

Five Star Super Service Principles

Let Green Peg guide you to five-star service. Here’s a sample of our Super Service Principles:

• Break the rules
• Check your attitude
• Really know your customer
• Do things faster
• Use metrics
• Anticipate customer needs
• Adapt to the situation
• Rescue botched service
• Simple things matter


"I liked sharing real-life stories. This course brought concepts down to a level we can apply at work."
 B.L. - IT Director

"I liked the real-life examples. I would like to see this course offered to entire departments."
 M.W. - Desktop Support

"Using examples from our own jobs helped us transition from simply having the tools, to applying them in our everyday lives. It was fun and informative. I would definitely recommend this workshop to other customer service professionals."
 S.D. - Shipping/Receiving


Register for one of our engaging workshops now!