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About Green Peg

Every one provides service and receives service. It is major part of our daily experience. Memorable customer experiences stay with us. In the Internet age, a service experience could be magnified many times. Each customer service encounter represents your company. Green Peg was founded to help organizations make the right moves for their customers.

Green Peg provides training and consulting services. Our interactive training workshops focus on improving bottom line results by leveraging 20 years of management consulting, training, and senior management experience. Regardless of how you define your customers, let us show you how to make every customer contact a lasting positive impression.

Green Peg is located in the San Francisco Bay Area.

The Story Behind Our Name

Green Peg is about advancing customer service. "Green" is a color synonymous with "GO!" and a "peg" is something you use in a game to move ahead, keep track and tally the score. Let us help your organization make the right moves!

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Five Star Super Service Principles

Let Green Peg guide you to five-star service. Here’s a sample of our Super Service Principles:

• Break the rules
• Check your attitude
• Really know your customer
• Do things faster
• Anticipate customer needs
• Adapt to the situation
• Rescue botched service
• Simple things matter


"I liked sharing real-life stories. This course brought concepts down to a level we can apply at work."
 B.L. - IT Director

"I liked the real-life examples. I would like to see this course offered to entire departments."
 M.W. - Desktop Support

"Using examples from our own jobs helped us transition from simply having the tools, to applying them in our everyday lives. It was fun and informative. I would definitely recommend this workshop to other customer service professionals."
 S.D. - Shipping/Receiving


Register for one of our engaging workshops now!

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